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Our Military experience has taught us how important it is to make good gear that works. At Tactical Tailor, we believe in doing it right
or not doing it at all. We take great pride in our products and we stand behind them.
Should one of our products fail due to a defect in materials or workmanship, we will repair or replace it, free of charge, for the
lifetime of the product. Simply put, if we did anything wrong while manufacturing your gear, whether you find out when you first pull
it out of the box or when you are laying in a foxhole, we will fix it. This warranty excludes normal wear and tear such as tears or
holes due to abrasion, abuse such as getting run over by a vehicle or caught in concertina wire, personal modifications, heat or fire
damage, smashed buckles, or discoloration due to contact with chemicals. This warranty applies only to the original purchaser and is
non-transferable. Some limitations apply, please contact Tactical Tailor for more information.
Repairs, modifications or sewing done to any Tactical Tailor product that is not performed by Tactical Tailor will render this warranty null and void.
All of our products are manufactured in Lakewood, Washington, USA under strict quality control guidelines. Our products are sewn with state-of-the-art
industrial sewing machines using high quality nylon thread. We use only the best materials available to ensure your satisfaction. Great care is taken
to ensure that our products will provide you with years of faithful service and be ready when you need them.
Should one of our products need warranty repair please call us at (253)984-7854 and send the defective product to:
Tactical Tailor Repairs
2916 107th Street South
Lakewood, WA 98499
Please be aware that the customer sending the product back in for repair is responsible for any and all return shipping charges. Be sure to
provide complete return address information as well as contact information so we are able to contact you regarding return shipping fees. Product MUST BE CLEAN and free of contaminants prior to sending them to Tactical Tailor for repairs. Dirt and grime can cause damage to our sewing equipment. Excessively dirty or odorous rucksacks may need to be returned to the customer at their expense to be cleaned. Most
repairs are completed within 10 days of our receiving the item.
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